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We can provide post-support products and services that meet your site's specific needs. The services and products can be "stand alone" or part of a COMPRO/Encore support program.
Products
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Customized operating systems
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Custom communications
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Security features
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Diagnostic tools
Services
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Consulting services (hardware and software)
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System problem analysis (hardware and software)
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OEM assistance services
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Operating system assistance services
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Application assistance services
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Custom sustaining services
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Custom training services
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Custom Site/Facility-associated services
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In house inspections, testing, or acceptance
Professional Services Hardware/Software Product
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MODEL
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DESCRIPTION
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CP91-102-023 |
TDM/RSX Upgrade Kit |
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CP91-500 |
MASCOM I, MPX 3.2B CONCEPT/32 |
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CP91-501 |
MASCOM II, MPX 3.4 CONCEPT/32 |
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CP91-502 |
MASCOM III, MPX 3.4 RSX |
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CP91-503 |
MASCOM IV, MPX 3.3 CONCEPT/32 |
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CP91-504 |
MASCOM V, MPX 3.5 CONCEPT/RSX |
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CP91-512 |
MPX 3.4 U02 Support on a 32/27 |
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CP91-513 |
MPX 3.4 ACX |
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CP92-517 |
MPX 3.3 SCSI Support |
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CP92-518 |
MPX 3.2B SCSI Support |
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CP92-519 |
MPX 3.2C SCSI Support |
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CP92-520 |
MPX 3.4 SCSI Support |
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CP92-521 |
MPX 3.4 U02 SCSI Support |
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CP93-522 |
Cartridge Tape Support, MPX 3.4 |
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CP94-523 |
SCSI Tape & Disc Support, MPX 2.1A |
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CP94-524 |
SCSI Tape & Disc Support, MPX 2.4 (21st Century Upgrade) |
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OS-1419-120Y |
EPX Operating System (MPX 1.X Replacement) |
Professional Consulting, Engineering and Installation Services (refer to Special Terms & Conditions for specific contract details on the offerings below):
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MODEL NUMBER |
DESCRIPTION |
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CS03-704-001 |
Labor/Warranty/Support, Domestic - On-site labor support during warranty period. Expenses included for locations within 150 miles of a service center. Additional expenses incurred outside of 150 miles of a service center. Four (4) on-site calls per year. On-site service scheduled within 72 hours. |
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CS92-702-000 |
In-plant system hardware and software integration |
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CS92-702-001 |
Consulting Service, Domestic - (Hardware or Software) by a Sr. Systems Analyst (Hardware or Software Engineer) – one week on-site includes travel time to and from the site, (usually 3 days on-site) Domestic US and Canada. Includes all travel expenses (Coach Air Fare). |
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CS92-702-002 |
Consulting Service, International - (Hardware or Software) by a Sr. Systems Analyst (Hardware or Software Engineer) – one week on-site includes travel time to and from site, (usually 3 days on-site) International (includes Europe, Asia, Africa, South America, Australia, Near and Far East). Includes all travel expenses (Business Class Air Fare). |
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CS92-702-003 |
Field Engineer Support Service, International - (First Level Support) by a Field Service Engineer – one week on-site includes travel time to and from site (usually 3 days on-site) International (includes Europe, Asia, Africa, South America, Australia, Near and Far East). Includes all travel expenses (Business Class Air Fare). |
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CS99-703-001 |
Remote Engineering Consulting, Worldwide - 40 hours remote consulting with Senior Software/Hardware Design Engineer. |
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CS99-703-002 |
Remote Engineering Consulting, Worldwide - 80 hours remote consulting with Senior Software/Hardware Engineer. |
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CS99-705-001 |
System Installation, Domestic - Up to 40 hours on-site with Service Engineer. (Depending on the complexity of the system, the quantity will be adjusted.) Includes all travel expenses (Coach Air Fare). Time includes portal-to-portal travel. |
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CS99-705-002 |
System Installation, International - Up to 40 hours on-site with Service Engineer. (Depending on the complexity of the system, the quantity will be adjusted.) Includes all travel expenses (Business Class Air Fare). Time includes portal-to-portal travel. |
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CS04-706-001 |
In-house acceptance/testing or inspections from customers. 4 hour minimum. |
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CS04-706-001A |
In-house acceptance/testing or inspections from customers. 8 hours/day. |
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CS99-705-108 |
Remote Installation Support (RIS) - up to 8 hours |
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CS08-705-001 |
Vendor documentation, media consolidation and indexing service |
Note: A sales request is required prior to delivery of a quote to a customer.
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