SSS provides priority access to COMPRO's Call Management Center (CMC), priority remote software maintenance support, automatic escalation procedures, remote installation assistance for general software releases and a subscription to Software Update Service. Support for discontinued products is available on an individual bases, please contact your Sales Representative.
Orders must be placed prior to the expiration of the applicable software warranty or preceding SUS subscription. If a lapse in the subscription occurs, a pro-rated amount may be charged to the customer from the time of the expiration of the warranty or subscription to the start day of the new subscription.
CMC is the single point-of-contact for COMPRO customers requiring technical support. CMC is easily accessed domestically via our toll-free number (1-800-936-2673) and our direct dial worldwide number (1-321-727-2211).
COMPRO will conduct all troubleshooting analysis and remedial support required to maintain the software products to the delivered specification during the Principal Period of Maintenance (PPM), 8:00 AM - 5:00 PM local time, Monday through Friday.
Service performed outside the Principal Period of Maintenance will be charged to the customer at the standard published Time and Material labor rates.
Standard Software Support (SSS)